Customer Service Coordinator
Vision Vision Downers Grove, IL Downers Grove, IL Full-time Contract Full-time Contract Up to $24 an hour Up to $24 an hour 23 hours ago 23 hours ago 23 hours ago Customer Service Coordinator Role Description:
Perform routine tasks to fulfill customer service requests, following established processes and templates provided.
Handle tier 1 customer service helpdesk tickets through communication with internal teams and responding to customers.
Support the Manager and Sr.
Director of Customer Service for the specific duties below, and other duties as needed.
Specific Duties:
Responding to tier 1 helpdesk tickets utilizing templates provided Document and submit refund requests.
Fulfill manual receipt requests.
Fulfill webinar certificates of completion requests.
Respond to written letters using templates provided.
Product access key activations, deactivations, and extensions Customer account look-up and updates Other duties as assigned.
Required Skills:
Proficient in Microsoft Outlook, Word, Excel Familiarity with customer/membership databases Excellent written communication skills Fine attention to detail and accuracy Familiarity with Zendesk or another helpdesk platform (desired) Job Types:
Full-time, Contract Pay:
Up to $24.
00 per hour
Benefits:
Health insurance Shift:
Day shift Evening shift Weekly day range:
Monday to Friday Work setting:
In-person Ability to commute/relocate:
Downers Grove, IL:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Microsoft Outlook:
2 years (Required) Word:
2 years (Required) Excel:
2 years (Required) customer/membership databases:
2 years (Required) Zendesk:
2 years (Required) helpdesk platform:
2 years (Required) tier 1 helpdesk tickets:
2 years (Required) Document and submit refund requests:
2 years (Required) manual receipt requests:
2 years (Required) Work Location:
In person Perform routine tasks to fulfill customer service requests, following established processes and templates provided.
Handle tier 1 customer service helpdesk tickets through communication with internal teams and responding to customers.
Support the Manager and Sr.
Director of Customer Service for the specific duties below, and other duties as needed.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Perform routine tasks to fulfill customer service requests, following established processes and templates provided.
Handle tier 1 customer service helpdesk tickets through communication with internal teams and responding to customers.
Support the Manager and Sr.
Director of Customer Service for the specific duties below, and other duties as needed.
Specific Duties:
Responding to tier 1 helpdesk tickets utilizing templates provided Document and submit refund requests.
Fulfill manual receipt requests.
Fulfill webinar certificates of completion requests.
Respond to written letters using templates provided.
Product access key activations, deactivations, and extensions Customer account look-up and updates Other duties as assigned.
Required Skills:
Proficient in Microsoft Outlook, Word, Excel Familiarity with customer/membership databases Excellent written communication skills Fine attention to detail and accuracy Familiarity with Zendesk or another helpdesk platform (desired) Job Types:
Full-time, Contract Pay:
Up to $24.
00 per hour
Benefits:
Health insurance Shift:
Day shift Evening shift Weekly day range:
Monday to Friday Work setting:
In-person Ability to commute/relocate:
Downers Grove, IL:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Microsoft Outlook:
2 years (Required) Word:
2 years (Required) Excel:
2 years (Required) customer/membership databases:
2 years (Required) Zendesk:
2 years (Required) helpdesk platform:
2 years (Required) tier 1 helpdesk tickets:
2 years (Required) Document and submit refund requests:
2 years (Required) manual receipt requests:
2 years (Required) Work Location:
In person Perform routine tasks to fulfill customer service requests, following established processes and templates provided.
Handle tier 1 customer service helpdesk tickets through communication with internal teams and responding to customers.
Support the Manager and Sr.
Director of Customer Service for the specific duties below, and other duties as needed.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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