Customer Service Representative
Downers Grove, IL Downers Grove, IL Contract Contract $21 - $24 an hour $21 - $24 an hour 22 hours ago 22 hours ago 22 hours ago We are seeking a Customer Service Coordinator to work directly on client projects in Downers Grove, IL.
Type:
Hybrid Contract:
Contract to Hire Industry:
Information Technology Skills:
Excellent oral and written communication, customer service, Zendesk experience, help desk experience (a plus), and experience in information technology (a plus) Role Description:
Perform routine tasks to fulfill customer service requests, following established processes and templates provided.
Handle tier 1 customer service helpdesk tickets through communication with internal teams and responding to customers.
Support the Manager and Sr.
Director of Customer Service for the specific duties below, and other duties as needed.
Specific Duties:
Responding to tier 1 helpdesk tickets utilizing templates provided Document and submit refund requests Fulfill manual receipt requests Fulfill webinar certificates of completion requests Respond to written letters using templates provided Product access key activations, deactivations and extensions Customer account look-up and updates Other duties as assigned Required Skills:
Proficient in Microsoft Outlook, Word, Excel Familiarity with customer/membership databases Excellent written communication skills Fine attention to detail and accuracy Familiarity with Zendesk or other helpdesk platform (desired) Job Type:
Contract Pay:
$21.
00 - $24.
00 per hour
Benefits:
401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance Work from home Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Ability to commute/relocate:
Downers Grove, IL:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Do you have any experience working in Information Technology?
Experience:
Help desk:
1 year (Required) Customer service:
2 years (Required) Zendesk:
1 year (Required) Work Location:
In person Perform routine tasks to fulfill customer service requests, following established processes and templates provided.
Handle tier 1 customer service helpdesk tickets through communication with internal teams and responding to customers.
Support the Manager and Sr.
Director of Customer Service for the specific duties below, and other duties as needed.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Type:
Hybrid Contract:
Contract to Hire Industry:
Information Technology Skills:
Excellent oral and written communication, customer service, Zendesk experience, help desk experience (a plus), and experience in information technology (a plus) Role Description:
Perform routine tasks to fulfill customer service requests, following established processes and templates provided.
Handle tier 1 customer service helpdesk tickets through communication with internal teams and responding to customers.
Support the Manager and Sr.
Director of Customer Service for the specific duties below, and other duties as needed.
Specific Duties:
Responding to tier 1 helpdesk tickets utilizing templates provided Document and submit refund requests Fulfill manual receipt requests Fulfill webinar certificates of completion requests Respond to written letters using templates provided Product access key activations, deactivations and extensions Customer account look-up and updates Other duties as assigned Required Skills:
Proficient in Microsoft Outlook, Word, Excel Familiarity with customer/membership databases Excellent written communication skills Fine attention to detail and accuracy Familiarity with Zendesk or other helpdesk platform (desired) Job Type:
Contract Pay:
$21.
00 - $24.
00 per hour
Benefits:
401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance Work from home Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Ability to commute/relocate:
Downers Grove, IL:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Do you have any experience working in Information Technology?
Experience:
Help desk:
1 year (Required) Customer service:
2 years (Required) Zendesk:
1 year (Required) Work Location:
In person Perform routine tasks to fulfill customer service requests, following established processes and templates provided.
Handle tier 1 customer service helpdesk tickets through communication with internal teams and responding to customers.
Support the Manager and Sr.
Director of Customer Service for the specific duties below, and other duties as needed.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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