GUEST SERVICE AGENTS/FRONT DESK CLERKS
Soon to be the Hampton Inn & Suites/Homewood Suites Downers Grove Soon to be the Hampton Inn & Suites/Homewood Suites Downers Grove Downers Grove, IL Downers Grove, IL Full-time Full-time $17 - $20 an hour $17 - $20 an hour 15 hours ago 15 hours ago 15 hours ago THE CURRENT MARRIOTT SUITES IN DOWNERS GROVE, IL WILL BE UNDERGOING AN EXCITING TRANSITION AND RENOVATION TO THE HAMPTON INN & SUITES/HOMEWOOD SUITES BY HILTON BEGINNING ON AUGUST 17, 2023! We are looking for hospitality-minded, dedicated, dependable and flexible individuals who want to be on the front lines as Guest Service Agents BASIC PURPOSE:
Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs.
FUNCTIONS/REPSONSIBILITIES:
Handle guest registration and room assignments, accommodating special requests whenever possible.
Make guest reservations in a prompt and courteous manner, following the standard reservation systems, software and expectations of the company and of the brand Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner.
Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
Cancel room reservations according to procedures.
Walk customers in a professional and courteous manner according to procedures.
Inventory guest room keys according to policy and request re-keying as necessary.
Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.
Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.
Deliver guest invoices if working overnight shifts Perform Night Audit functions as needed, and/or as requested by supervisor Assist in other departments when the need arises, as directed by supervisor.
This may include assisting with breakfast set up or clean-up, assisting with basic property cleanliness such as trash removal, assisting with basic clerical tasks to assist the sales, revenue and marketing efforts, and assisting with housekeeping and/or laundry needs When needed, assist other departments and employees with any tasks requested by a supervisor or manager KNOWLEDGE AND SKILLS:
Education:
High School education or equivalent experience.
Experience:
Previous experience in the hotel industry as Front Desk Agent preferred but not necessarily required.
Much experience is gained from on-the-job training Skills and Abilities:
Excellent grooming and appearance standards are required Excellent verbal and written skills are required Problem-solving skills are critical Ability to take direction and work independently is required Promptness and exceptional attendance is required Requires a working knowledge of the Front Desk aspect of Sun's services, policies or operations and a general knowledge of the hotel.
Requires knowledge of and ability to operate computer equipment and the reservations system.
Hours Required:
Scheduled days and times may vary based on need and/or direction of supervisor Flexibility in scheduling required, including weekends, night and holidays when needed Must adhere to the time and attendance policies set forth by the company Job Type:
Full-time Pay:
$17.
00 - $20.
00 per hour
Benefits:
Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Referral program Vision insurance Schedule:
10 hour shift 8 hour shift Day shift Holidays Monday to Friday Night shift On call Overtime Weekend availability People with a criminal record are encouraged to apply Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs.
FUNCTIONS/REPSONSIBILITIES:
Handle guest registration and room assignments, accommodating special requests whenever possible.
Make guest reservations in a prompt and courteous manner, following the standard reservation systems, software and expectations of the company and of the brand Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner.
Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
Cancel room reservations according to procedures.
Walk customers in a professional and courteous manner according to procedures.
Inventory guest room keys according to policy and request re-keying as necessary.
Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.
Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.
Deliver guest invoices if working overnight shifts Perform Night Audit functions as needed, and/or as requested by supervisor Assist in other departments when the need arises, as directed by supervisor.
This may include assisting with breakfast set up or clean-up, assisting with basic property cleanliness such as trash removal, assisting with basic clerical tasks to assist the sales, revenue and marketing efforts, and assisting with housekeeping and/or laundry needs When needed, assist other departments and employees with any tasks requested by a supervisor or manager KNOWLEDGE AND SKILLS:
Education:
High School education or equivalent experience.
Experience:
Previous experience in the hotel industry as Front Desk Agent preferred but not necessarily required.
Much experience is gained from on-the-job training Skills and Abilities:
Excellent grooming and appearance standards are required Excellent verbal and written skills are required Problem-solving skills are critical Ability to take direction and work independently is required Promptness and exceptional attendance is required Requires a working knowledge of the Front Desk aspect of Sun's services, policies or operations and a general knowledge of the hotel.
Requires knowledge of and ability to operate computer equipment and the reservations system.
Hours Required:
Scheduled days and times may vary based on need and/or direction of supervisor Flexibility in scheduling required, including weekends, night and holidays when needed Must adhere to the time and attendance policies set forth by the company Job Type:
Full-time Pay:
$17.
00 - $20.
00 per hour
Benefits:
Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Referral program Vision insurance Schedule:
10 hour shift 8 hour shift Day shift Holidays Monday to Friday Night shift On call Overtime Weekend availability People with a criminal record are encouraged to apply Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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