Member Services - Customer Service Representative
3.
0 Downers Grove, IL Downers Grove, IL Estimated:
$30.
7K - $38.
9K a year Estimated:
$30.
7K - $38.
9K a year 18 hours ago 18 hours ago 18 hours ago FTD Customer Service Representatives are responsible for answering inbound calls and professionally assisting our Member Florists with statement questions and order disputes.
This is a work-from-home position.
What you will do:
Respond to questions regarding the member's statement and florist order disputes via email and by phone as appropriate.
Professionally respond to incoming customer calls and emails.
Process requests using internal computer applications.
Verify and validate all information provided by the member prior to submission.
Accurately document all calls in the 360 application.
Consistently achieve key indicators and performance standards as defined by management.
Provide customers with quality service by following the defined company policies, processes and procedures.
Read and retain information from departmental memorandums, websites and training materials to effectively service customers.
Participate in ongoing on-the-job training.
This may include one-on-one sessions with members of management and peer coaching.
Other duties as assigned.
What we seek:
High school diploma or general equivalency diploma; or equivalent combination of education and experience Inbound call center experience desirable Proficient in Microsoft Office and Internet navigation.
Clear problem-solving skills and ability to make quick decisions Excellent communication skills, both written and oral Excellent grammar skills Clear speaking voice Good listening skills Good typing/keyboarding skills Ability to handle pressure professionally and to exhibit a calm disposition Ability to show empathy and be persuasive Ability to control the call Good follow up skills Ability to use computer and keyboard for extended periods of time Ability to communicate verbally and in writing and to talk for extended periods of time on the phone Must be flexible, receptive to change, and have the ability to adapt quickly to changing business requirements Come give FTD a look! We are an incredibly open and welcoming company-come join our family! FTD, LLC is a global premier floral gifting company with a vision to be the world's leading and most trusted company in this industry.
#LI-MS1.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Downers Grove, IL Downers Grove, IL Estimated:
$30.
7K - $38.
9K a year Estimated:
$30.
7K - $38.
9K a year 18 hours ago 18 hours ago 18 hours ago FTD Customer Service Representatives are responsible for answering inbound calls and professionally assisting our Member Florists with statement questions and order disputes.
This is a work-from-home position.
What you will do:
Respond to questions regarding the member's statement and florist order disputes via email and by phone as appropriate.
Professionally respond to incoming customer calls and emails.
Process requests using internal computer applications.
Verify and validate all information provided by the member prior to submission.
Accurately document all calls in the 360 application.
Consistently achieve key indicators and performance standards as defined by management.
Provide customers with quality service by following the defined company policies, processes and procedures.
Read and retain information from departmental memorandums, websites and training materials to effectively service customers.
Participate in ongoing on-the-job training.
This may include one-on-one sessions with members of management and peer coaching.
Other duties as assigned.
What we seek:
High school diploma or general equivalency diploma; or equivalent combination of education and experience Inbound call center experience desirable Proficient in Microsoft Office and Internet navigation.
Clear problem-solving skills and ability to make quick decisions Excellent communication skills, both written and oral Excellent grammar skills Clear speaking voice Good listening skills Good typing/keyboarding skills Ability to handle pressure professionally and to exhibit a calm disposition Ability to show empathy and be persuasive Ability to control the call Good follow up skills Ability to use computer and keyboard for extended periods of time Ability to communicate verbally and in writing and to talk for extended periods of time on the phone Must be flexible, receptive to change, and have the ability to adapt quickly to changing business requirements Come give FTD a look! We are an incredibly open and welcoming company-come join our family! FTD, LLC is a global premier floral gifting company with a vision to be the world's leading and most trusted company in this industry.
#LI-MS1.
Estimated Salary: $20 to $28 per hour based on qualifications.
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